FAQ | Twisted River Wines
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FAQ

Twisted River Wine Club FAQ’s

What is the commitment?

When you sign up to the wine club to receive discounts either online or at the cellar door you are committing to receiving a minimum of four deliveries (for six pack option) or two deliveries (for twelve pack option). i.e. you are committing to a minimum two dozen wines. After you have received delivery of two dozen wines you have fulfilled your commitment.

Do I have to be a member for a certain period of time?

Yes, we ask that you commit to a minimum of two dozen wines. After you have fulfilled your commitment of two dozen wines, if you want to opt out just let us know by email or written correspondence.

Are there any shipping costs?

No, as a wine club member you will receive free shipping on your club packs anywhere in Australia.

Can I select my own wines?

Yes, just select the Wine Club “Select your own” option. You can then mix and match across the whole range or simply select a straight dozen of a single variety.

Can I change my wines for the “Select your own” option?

Yes, of course you can. You will receive an email prompting you to choose your own pack when due (i.e. every 6 months), just log into your account and change your selection prior to dispatch of your delivery. If you don’t change your selection it will be based on your previous varietal selection.

Can I change club packs?

Yes, you can by logging into your account or contacting us prior to your scheduled delivery. The appropriate discount will apply to the pack option you choose. If you change your option from the ‘Tasting Pack’ to a Select Your Own, the new payment and delivery date will be on the day you make that change. 

Will Twisted River contact me prior to my club delivery arriving?

Yes, we will send you an email when next pack is due (i.e. every 6 months) reminding you to change your club preferences and to update your delivery and credit card details if they have changed. If we don’t hear from you, we will assume you are happy to receive your wine as per Wine Club agreement.

Can I defer my delivery if I will be away?

Yes, just please let us know if you will be away and we can deliver earlier or hold onto your wine and deliver when you are back home.

How do you deliver my wines?

We deliver to your nominated address using Australia Post. They will deliver to your door or Post Office Box if you prefer. If not home you will be required to collect from your closest post office & will need to sign and provide proof of age

What happens if my wine is lost or broken in transit?

Please notify us straight away if there is a significant delay in receiving your wine. We will email you a tracking number when your wine is sent so you can track it. If your wine is lost or broken, we will send you a replacement delivery straight away.

How do I receive my discount on all other purchases at the cellar door or online?

For online purchases just login into your account. Once logged in you will receive the 15% or 20% discount on your purchases depending on whether you are purchasing six or twelve wines.

For cellar door purchases just mention you are a member to receive your discount.

Are my credit card details stored on site?

No. We use a secure third-party payment gateway.

How do I update my details?

You can manage the following in your Wine Club account.

  • Billing and shipping details
  • Payment details including updating expired credit cards
  • Change your wine preferences in your wine club Select your own. Switch between packs
  • View orders and invoices

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