FREQUENTLY ASKED QUESTIONS
What is the commitment?
When you sign up to the Twisted River Wine Club to receive discounts either online or at the cellar door you are committing to receiving a minimum number of wines depending upon your level of membership.
Do I have to be a member for a particular period?
We ask that you commit to a minimum of one year of membership. If you want to opt out after this time just let us know by email or written correspondence.
Are there any shipping costs?
No, as a Twisted River Wine Club member you will receive free shipping on your club packs anywhere in Australia.
Can I choose my own wines?
Yes, just select the “Choose your own” option. You can then mix and match across the whole range or simply select a straight dozen of a single variety. Alternatively, our Tasting Dozens (and Six Packs) are an excellent option (and include a mixed pack, red only and white only pack).
What discounts are available?
Discounts are based on the level of membership, determined by the number of bottles.
Can I change my wines for “Choose your own option”?
Yes, simply phone or email Twisted River Wines prior to dispatch of your next delivery. If you don’t change your selection it will be based on your previous selection. Note, vintages may vary as new vintages are released.
Can I change the frequency of delivery?
Deliveries are every six months from date of membership.
Can I change club packs?
Yes, you can by contacting us prior to your scheduled delivery. The appropriate discount will apply to the pack option you choose. If you change your option from the ‘Tasting Pack’ to a ‘Choose your Own’ option, the new payment and delivery date will be on the day you make that change.
Will Twisted River contact me prior to my club delivery arriving?
Yes, if you have nominated the “choose your own” option we will contact you prior to delivery to select your own wine mix. If we don’t hear from you, we will assume you are happy to receive your wine as per last selection.
Can I defer my delivery if I will be away?
Yes, please let us know if you will be away and we can deliver earlier or hold onto your wine and deliver when you are back home.
How do you deliver my wines?
We deliver to your nominated address using either Australia Post or courier. They will normally deliver to your door or Post Office Box if you prefer. Please update your membership information with any special delivery instructions.
What happens if my wine is lost or broken in transit?
Please notify us straight away if there is a significant delay in receiving your wine. If your wine is lost or broken, we will send you a replacement delivery.
How do I receive my discount on all other purchases at the cellar door or online?
On membership you will receive a coupon code simply log into the shop, use the code and you will receive the relevant member level % discount on your purchases.
Are my Credit Card details stored securely?
Yes, your credit card details will be securely stored by us.
How do I update my details?
Email email@example.com or phone 02 63635447 to manage the following:
- Billing and shipping details
- Payment details including updating expired credit cards
- Change your wine preferences in your “choose your own” option
Switch between packs